FAQ

Shipping destinations:

  • We currently only ship to the USA but we are working quickly on adding more countries soon!

Shipping times:

  • Orders take 2-5 business days to be processed and shipped.
  • Shipping time might vary depending on location, shipment method and other factors.

How Much Is Shipping?

Shipping cost:

  • Orders under $35 will have a flat rate shipping of $10.99
  • Orders over $35 will be FREE SHIPPING.

Make sure to sign up for our newsletter to know when we offer limited time free shipping!

Chocolate Melting During Transit

What If My Chocolate Melts?

  • As the temperature starts to rise across the USA, it becomes more difficult to guarantee the freshness and condition of chocolates and other melt-able goods.
  • If temperatures in your city are above 73 Fahrenheit, goods may arrive slightly damaged. If temperatures are above 82 Fahrenheit, goods are more susceptible to melt in transit. 
  • You will have an option during check out to have ice packs included with your package to prevent melting. This option will be available at an additional charge.

We can not be responsible for any temperature-related damages caused during shipping. Please refer to our return policy regarding returns and damages.

 

How Can I Cancel My Order?

How to cancel your order:

  • Please fill out our contact form at the very bottom of the FAQ section or email at info@uniquelet.art with any questions or concerns.
  • Make sure you include your order number or email associated with the order.

Can I Make A Special Request?

  • Yes! Make sure to include any requests or instructions in the notes section of your cart when you're checking out.
  • Remember not everything is guaranteed, especially if you contact us after we have shipped your order.

Product Pricing:

  • Since our products are imported from all around the world, we have many overhead fees like shipping cost, customs import fees, etc.
  • Most of the snacks and drinks that we carry can only be bought in other countries aside form the USA which is another reason prices are higher.

Keep in mind that we are a new business that recently launched, which means in the future we will be able to have cheaper prices once we make bigger inventory orders!